Job Description
Join InnovateTech Solutions as an IT Support Specialist and become the backbone of our dynamic team in Charlotte, NC. We're seeking a tech-savvy professional to deliver exceptional user support, optimize system performance, and drive innovation in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in one of America's tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, cloud infrastructure (Azure/O365), and endpoint security
- Deploy, configure, and maintain desktop/laptop systems and peripherals
- Collaborate with cross-functional teams on IT projects and system upgrades
- Document processes, incidents, and resolutions in ITSM tools (ServiceNow/Jira)
- Monitor system health, troubleshoot complex issues, and implement preventive measures
- Train users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Proficiency in Windows OS, Microsoft 365, and cloud platforms
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with virtualization (VMware/Hyper-V) and backup solutions
- CompTIA Security+ or equivalent certification preferred
- Excellent problem-solving skills and customer service orientation
- Ability to prioritize tasks and manage multiple incidents simultaneously