Job Description
Join our dynamic IT team in San Antonio as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. You'll be the go-to expert for resolving hardware/software issues, maintaining network security, and optimizing system performance. Enjoy a collaborative environment with modern tools and opportunities for professional growth.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS environments
- Manage helpdesk tickets and provide remote/on-site user support
- Implement and maintain cybersecurity protocols including VPN and MFA
- Deploy and configure cloud solutions (Microsoft 365, Azure)
- Document IT procedures and create user training materials
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency in Active Directory, Exchange, and SCCM
- Strong knowledge of cloud technologies (AWS/Azure)
- Excellent troubleshooting and communication skills
- Experience with ServiceNow or similar ticketing systems