Job Description
Join our dynamic IT team in Jacksonville, FL as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical assistance to our growing organization. This hybrid role combines on-site support with remote troubleshooting in a fast-paced environment. You'll be the go-to expert for resolving hardware/software issues, maintaining network infrastructure, and ensuring seamless digital operations. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a company that values innovation and employee development.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Diagnose and resolve complex IT issues using ticketing systems (ServiceNow/Jira)
- Manage user accounts, permissions, and security protocols
- Document technical processes and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and implement preventive maintenance
Qualifications
- Associate's degree in IT or related field (Bachelor's preferred)
- 3+ years of experience in desktop/network support
- Strong knowledge of Windows 10/11, Active Directory, and Office 365
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified
- Experience with virtualization (VMware/Hyper-V) and cloud services
- Excellent problem-solving and communication skills
- Ability to lift 30lbs and work flexible hours during system outages