Job Description
Join our dynamic IT team in Philadelphia as a Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our enterprise environment. Enjoy hybrid work, competitive benefits, and opportunities for professional growth in a collaborative culture.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement cybersecurity best practices and incident response
- Document technical procedures and maintain knowledge base
- Collaborate with vendors for hardware procurement and maintenance
- Train end-users on system utilization and security protocols
Qualifications
- 3+ years IT support experience with Windows/macOS environments
- CompTIA A+/Network+ or equivalent certification required
- Strong proficiency in Azure AD and cloud services
- Experience with ticketing systems (ServiceNow preferred)
- Excellent problem-solving and communication skills
- Ability to work flexible hours including on-call rotation