Job Description
Join our innovative team at TechSolutions Inc. as an IT Support Specialist and become the backbone of our digital transformation journey. We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining robust infrastructure in a fast-paced environment. Enjoy competitive benefits, cutting-edge tools, and a culture that champions growth and collaboration. Your expertise will directly impact our success as we scale operations across the energy and healthcare sectors.
Why TechSolutions? We offer flexible work arrangements, professional development stipends, and opportunities to work with emerging technologies like cloud computing and cybersecurity. Our Houston HQ features modern amenities and a collaborative workspace designed for innovation.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, VPN configurations, and endpoint security solutions
- Diagnose and resolve complex system issues using ticketing systems (Jira/ServiceNow)
- Deploy and maintain Windows 10/11 workstations and cloud applications
- Document SOPs, knowledge base articles, and incident reports
- Collaborate with vendors for hardware procurement and software licensing
- Support office relocations and new employee onboarding processes
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Microsoft 365 administration and Azure AD
- Strong diagnostic skills for Windows OS and network troubleshooting
- Experience with Service Desk tools (e.g., Zendesk, Freshdesk)
- Knowledge of cybersecurity best practices and data protection protocols
- Excellent communication skills and customer service orientation
- Bachelor's degree in IT or related field preferred