Job Description
Join our dynamic IT team as an IT Support Specialist in Chicago! We're seeking a passionate tech professional to deliver exceptional user support across 500+ employees. Enjoy hybrid work, cutting-edge tools, and opportunities to grow into cloud infrastructure and cybersecurity. Your expertise will directly impact our organization's digital transformation journey.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and endpoint security systems
- Deploy and configure Windows 10/11 workstations and mobile devices
- Document SOPs and maintain IT asset inventory systems
- Collaborate with vendors for hardware procurement and service contracts
- Lead small-scale IT projects like office moves or software upgrades
- Mentor junior support staff and conduct technical training sessions
Qualifications
- 3+ years in corporate IT support with Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell, SCCM, and Intune administration
- Experience with Service Desk tools (ServiceNow/Jira)
- Strong troubleshooting skills for network connectivity issues
- Bachelor's degree in Computer Science or related field
- Excellent communication skills and customer service mindset