Job Description
Join our dynamic IT team as a Senior IT Support Engineer and become the backbone of our digital infrastructure. We're seeking a passionate problem-solver to deliver exceptional technical support across our Austin headquarters. You'll troubleshoot complex systems, implement cutting-edge solutions, and empower colleagues with seamless technology experiences. At TechCorp, we invest in your growth through certifications, mentorship, and exposure to enterprise-level projects. If you thrive in fast-paced environments and love turning technical challenges into opportunities, this is your next career-defining move.
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage Active Directory, Azure AD, and cloud infrastructure
- Deploy and maintain security protocols (MFA, EDR, DLP)
- Lead incident response during critical outages
- Document SOPs and create knowledge base articles
- Collaborate with network and security teams
- Optimize ITSM workflows (Jira, ServiceNow)
Qualifications
- 5+ years in enterprise IT support
- CompTIA A+, Network+, Security+ certifications
- Expertise in Windows 10/11 and macOS
- Experience with SCCM, Intune, and Jamf
- Strong scripting skills (PowerShell/Bash)
- ITIL Foundation certification preferred
- Excellent communication and stakeholder management