Job Description
Join our dynamic team as a Senior IT Support Specialist in Arlington, TX! You'll be the backbone of our technical operations, ensuring seamless IT infrastructure and exceptional user experiences. We offer competitive compensation, professional growth opportunities, and a collaborative work environment. If you're passionate about technology and solving complex challenges, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Windows 10/11, Active Directory, and Azure environments
- Deploy, configure, and troubleshoot enterprise systems and applications
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams to optimize IT operations
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, and Security+ certifications required
- Proficiency in Windows OS, Active Directory, and cloud services (Azure/O365)
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent written and verbal communication skills
- Experience with ITIL processes and service desk tools (e.g., ServiceNow)