Job Description
Join our dynamic IT team in Oklahoma City and become the go-to technical hero for our growing organization! We're seeking an IT Support Specialist to deliver exceptional technical assistance to employees, ensuring seamless operations and minimal downtime. This immediate opening offers the chance to work with cutting-edge technologies while making a tangible impact in a collaborative environment. If you're passionate about solving complex technical challenges and thrive in a fast-paced setting, this role is your perfect career move.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage and maintain user accounts, permissions, and access controls
- Deploy and configure new workstations and mobile devices
- Monitor system performance and troubleshoot infrastructure problems
- Create and maintain detailed documentation of IT processes
- Collaborate with vendors for hardware/software procurement and support
- Implement cybersecurity best practices and security protocols
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking principles (TCP/IP, DNS, DHCP)
- Experience with virtualization (VMware/Hyper-V) and cloud services
- Certifications (CompTIA A+/Network+, Microsoft 365) preferred
- Excellent problem-solving and communication skills
- Ability to prioritize tasks and manage multiple tickets simultaneously