Job Description
Join our innovative team as an IT Support Specialist in the heart of Oakland! We're seeking a tech-savvy professional to deliver exceptional IT services to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment. If you're passionate about solving technical challenges and making a tangible impact, this role is for you.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and security protocols
- Diagnose and resolve complex system issues via remote and onsite support
- Deploy and maintain desktop/laptop infrastructure across 100+ users
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for equipment procurement and service contracts
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and Active Directory
- CompTIA Network+ or equivalent certification required
- Strong troubleshooting skills for network connectivity and cloud services
- Experience with ServiceNow or similar ticketing systems
- Ability to lift 30 lbs and travel between Bay Area locations