Job Description
NexusTech Solutions is seeking a dynamic IT Support Specialist to join our growing team in Columbus, Ohio. We are looking for a proactive problem-solver who thrives in a fast-paced environment and enjoys keeping the digital heartbeat of our organization steady.
In this role, you will be the first point of contact for our employees, providing technical assistance for hardware, software, and network issues. We pride ourselves on a hybrid work culture and offer opportunities for professional growth within the tech industry.
Responsibilities
- Provide Tier 2 help desk support for hardware, software, and network connectivity issues.
- Manage and resolve incoming service tickets efficiently and accurately.
- Perform routine maintenance and upgrades on workstations, laptops, and printers.
- Assist in the deployment of new devices and software installations.
- Collaborate with the network engineering team to ensure infrastructure integrity.
- Document technical issues and resolutions in our knowledge base.
- Conduct security awareness training for end-users.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field (Bachelor's preferred).
- CompTIA A+ certification is strongly preferred.
- 1-3 years of professional IT support experience.
- Strong proficiency in Windows 10/11 and Microsoft Office 365.
- Excellent verbal and written communication skills.
- Ability to troubleshoot hardware peripherals and network connectivity.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.