Job Description
Join our dynamic IT team at TechSolutions Inc. and become a vital part of our digital infrastructure. We're seeking a passionate IT Support Specialist to provide exceptional technical assistance to our growing client base in Fresno, CA. This role offers growth opportunities, competitive benefits, and the chance to work with cutting-edge technologies in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage Active Directory, network configurations, and cloud services (AWS/Azure)
- Provide remote and on-site technical support for 50+ users
- Implement security protocols and maintain compliance standards
- Document IT processes and create technical documentation
- Collaborate with vendors for hardware/software procurement
- Monitor system performance and optimize IT infrastructure
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Microsoft 365 and enterprise networking
- Strong troubleshooting skills for hardware/software issues
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities
- Valid California driver's license for occasional on-site visits