Job Description
Join TechSolutions Inc., a leading technology innovator in Tucson, AZ, as we expand our dynamic IT support team. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues via remote and onsite support
- Manage user accounts, permissions, and security protocols
- Deploy and maintain desktop/laptop configurations and imaging
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Conduct IT security audits and implement best practices
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and cloud services (Azure/O365)
- Strong troubleshooting skills for hardware/software/network issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Ability to work independently and manage multiple priorities