Job Description
Join our dynamic team as an IT Support Specialist in Albuquerque! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This hybrid role offers growth opportunities in a collaborative environment where your problem-solving skills directly impact business success. Enjoy competitive benefits, professional development stipends, and the chance to work with cutting-edge technology solutions.
Responsibilities
- Provide tier 1-2 technical support for 100+ employees via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Manage Active Directory accounts, group policies, and network permissions
- Document IT processes, SOPs, and incident reports in ServiceNow
- Collaborate with vendors for hardware/software procurement and maintenance
- Implement cybersecurity best practices including endpoint protection and patch management
- Support cloud services (Office 365, Azure) and mobile device management
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+/Network+ certification or equivalent technical expertise
- Proficiency in Windows 10/11, macOS, Active Directory, and SCCM
- Strong understanding of TCP/IP networking, VPN, and firewalls
- Experience with ticketing systems (ServiceNow, Jira) and ITIL methodologies
- Excellent communication skills and ability to train non-technical users
- Valid driver's license for occasional on-site equipment handling