Job Description
Join our award-winning IT team as a Support Specialist at Innovatech Solutions! We're seeking a tech-savvy professional to deliver exceptional user support in Milwaukee's thriving tech ecosystem. Enjoy hybrid work arrangements, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and configure endpoints including mobile devices
- Create documentation and knowledge base articles
- Collaborate with cybersecurity team on security protocols
- Provide Level 1-2 support via ticketing systems
- Train users on new technologies and best practices
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+/Network+ certifications required
- Proficiency in Active Directory and Azure AD
- Strong troubleshooting skills for hardware/software issues
- Experience with ServiceNow or similar ticketing systems
- Excellent communication and customer service abilities
- Relevant degree or equivalent technical training