Job Description
Join our dynamic IT team as an IT Support Specialist in Baltimore! We're seeking a tech-savvy professional to deliver exceptional technical support to 200+ employees across our downtown headquarters. This hybrid role combines on-site troubleshooting with remote assistance, offering growth opportunities in cybersecurity and cloud infrastructure. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values innovation.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Azure AD, and O365 environments
- Deploy and maintain endpoint security solutions (CrowdStrike, Sentinel)
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Lead incident response for security breaches and system outages
- Train staff on cybersecurity best practices
Qualifications
- 3+ years in enterprise IT support or helpdesk role
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in Windows 10/11, macOS, and virtualization (VMware/Hyper-V)
- Experience with ticketing systems (ServiceNow) and RMM tools
- Strong knowledge of TCP/IP networking and firewall configurations
- Excellent troubleshooting and customer service skills
- Bachelor's degree in IT or related field preferred