Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in Louisville, KY. We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This role offers growth opportunities in a collaborative environment where your problem-solving skills will directly impact our success.
Our ideal candidate thrives in fast-paced settings and possesses a passion for technology. You'll work with cutting-edge systems while providing seamless support to our diverse user base. Enjoy competitive benefits, professional development, and the chance to shape our IT future.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Manage user accounts, permissions, and access controls via Active Directory
- Deploy and maintain network infrastructure including VPNs and firewalls
- Create and maintain documentation for IT procedures and knowledge base
- Collaborate with cross-functional teams on system upgrades and security protocols
- Provide remote and on-site technical support to 100+ users
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ or Network+ certification required
- Proficiency in Active Directory, Microsoft 365, and endpoint management tools
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and customer service abilities
- Valid driver's license for occasional on-site support
- Basic knowledge of cloud services (Azure/AWS)