Job Description
Join our innovative team at TechNova Solutions as an IT Support Specialist in Boston! We're seeking a tech-savvy professional to deliver exceptional IT support to our dynamic workforce. With competitive compensation, growth opportunities, and a collaborative environment, you'll be instrumental in maintaining our cutting-edge infrastructure while advancing your career in the heart of Boston's tech hub.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Active Directory, Office 365, and cloud infrastructure
- Deploy and troubleshoot Windows/macOS endpoints and mobile devices
- Document IT processes and maintain accurate asset inventories
- Collaborate with cross-functional teams to optimize system performance
- Implement security protocols and ensure compliance with best practices
Qualifications
- 3+ years of progressive IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and cloud technologies
- Strong troubleshooting skills for complex hardware/software issues
- Excellent communication and customer service abilities
- Experience with ITIL processes and service management tools
- Bachelor's degree in IT or related field preferred