Job Description
Join our award-winning IT team at InnovateDC Technologies, where cutting-edge solutions meet federal sector innovation. We're seeking a dedicated IT Support Specialist to provide exceptional technical assistance to our diverse clientele in Washington DC's thriving tech corridor. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Azure AD, and O365 environments
- Deploy and maintain endpoint management solutions (Intune, SCCM)
- Diagnose and resolve complex IT infrastructure issues
- Document technical procedures and maintain knowledge base
- Collaborate with cybersecurity team on incident response
- Support hybrid workforce with remote connectivity solutions
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Linux systems
- Strong knowledge of cloud services (AWS/Azure/GCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service skills
- Ability to work independently and in cross-functional teams