Job Description
Join our award-winning IT team at NexusTech Solutions, where innovation meets reliability! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our Denver-based clients. Enjoy a hybrid work model, cutting-edge tools, and opportunities for career growth in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and troubleshoot Windows/macOS environments and mobile devices
- Create and maintain documentation for SOPs and technical guides
- Collaborate with cross-functional teams on IT projects and security initiatives
- Monitor system performance and implement preventative maintenance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell scripting and automation tools
- Strong knowledge of TCP/IP, DNS, DHCP, and VPN technologies
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent communication skills and customer service orientation
- Bachelor's degree in Computer Science or related field preferred