Job Description
Join TechFlow Dynamics' award-winning IT team at our San Francisco headquarters! We're seeking a dynamic IT Support Specialist to empower our cutting-edge workforce. As a pivotal member of our digital infrastructure team, you'll solve complex technical challenges while supporting mission-critical systems in a fast-paced tech environment. Enjoy competitive benefits, professional growth opportunities, and the chance to shape IT operations for industry leaders.
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain security protocols including MFA and endpoint protection
- Provide Tier 1-2 support for VoIP, VPN, and network connectivity
- Create documentation for SOPs and technical workflows
- Collaborate with vendors for hardware/software procurement
- Support onboarding/offboarding with asset lifecycle management
Qualifications
- 3+ years enterprise IT support experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows 10/11 and macOS administration
- Strong Azure/O365 troubleshooting skills
- Experience with ServiceNow or Jira ticketing systems
- CCNA or equivalent networking knowledge preferred
- Excellent communication and problem-solving abilities