Job Description
Join our dynamic IT team at NexusTech Solutions as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support in a fast-paced environment. You'll be the go-to expert for troubleshooting hardware/software issues, optimizing system performance, and ensuring seamless IT operations across our Columbus headquarters.
As a cornerstone of our digital infrastructure, you'll collaborate with cross-functional teams to implement innovative solutions while maintaining robust security protocols. We value proactive problem-solvers who thrive in collaborative settings and are passionate about empowering users through technology.
Responsibilities
- Diagnose and resolve desktop/laptop hardware, software, and network connectivity issues
- Manage Active Directory accounts, permissions, and group policies
- Deploy and maintain Microsoft 365/O365 environments
- Implement cybersecurity best practices including endpoint protection
- Document IT procedures and maintain knowledge base articles
- Provide onboarding/offboarding support for employees
- Coordinate with vendors for hardware procurement and service
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+/Network+ certification required (or equivalent)
- Proficiency in Microsoft 365 administration and Azure AD
- Strong knowledge of TCP/IP networking and DNS
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Excellent communication and customer service skills
- Ability to prioritize tasks in high-pressure situations