Job Description
Join our dynamic IT team in Fort Worth! We're seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role combines hands-on troubleshooting with innovative solutions in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/Mac environments
- Manage Active Directory, Office 365, and cloud infrastructure
- Provide remote and on-site technical support to end-users
- Implement cybersecurity best practices and incident response
- Document IT processes and maintain knowledge base
- Collaborate with cross-functional teams on system deployments
- Optimize network performance and security protocols
Qualifications
- 3+ years of experience in IT support/helpdesk roles
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Microsoft Azure and cloud technologies
- Strong troubleshooting skills for Windows 10/11 and macOS
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities
- Valid Texas driver's license for occasional on-site visits