Job Description
Join our dynamic team at TechSolutions Inc., a leading technology firm headquartered in Jacksonville, FL. We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role offers the flexibility of remote work with occasional on-site support in our modern downtown office. You'll be part of an innovative environment where your problem-solving skills directly impact business success.
We offer competitive compensation, comprehensive benefits including health insurance and 401(k) matching, and clear career progression paths. Our collaborative culture values continuous learning and professional development through certifications and training programs.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices
- Manage Active Directory accounts, permissions, and security protocols
- Document technical issues, resolutions, and asset inventory in ITSM systems
- Collaborate with network engineers on infrastructure projects and system upgrades
- Train end-users on new technologies and security best practices
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- Associates degree in IT or related field (or equivalent experience)
- 2+ years of hands-on IT support experience in Windows environments
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency in Microsoft Office 365 and cloud services (Azure/O365)
- Strong troubleshooting skills for hardware, software, and network connectivity
- Excellent communication abilities with technical and non-technical stakeholders
- Experience with IT service management tools (ServiceNow, Jira, etc.)
- Valid Florida driver's license for occasional client site visits