Job Description
Join our dynamic IT team in Oakland and make an immediate impact! We're seeking a highly motivated IT Support Specialist to resolve technical challenges and empower our workforce. This urgent full-time role offers competitive compensation, comprehensive benefits, and the opportunity to grow in a cutting-edge environment. If you're passionate about technology and thrive in fast-paced settings, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues including VPN connectivity, cloud services, and security protocols
- Deploy and maintain Windows/macOS endpoints with MDM solutions
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement and licensing
- Support cybersecurity initiatives including vulnerability assessments
Qualifications
- 3+ years in IT support with enterprise environment experience
- Expertise in Windows Server administration and Active Directory
- Strong knowledge of cloud platforms (AWS/Azure/O365)
- CompTIA Network+ or Security+ certification required
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to prioritize critical incidents and work under pressure
- Excellent communication skills and customer service focus