Job Description
Join InnovateKC Tech, a cutting-edge IT solutions provider serving Kansas City's thriving business community. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our diverse client base. Enjoy a collaborative environment, competitive benefits, and opportunities for professional growth in one of America's most dynamic tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues including cloud infrastructure and cybersecurity incidents
- Deploy and manage endpoint security solutions across Windows/macOS environments
- Document technical processes and maintain accurate asset inventory
- Collaborate with cross-functional teams on IT infrastructure optimization
- Train end-users on new technologies and security protocols
Qualifications
- 3+ years of experience in IT support or help desk environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Microsoft 365 and Active Directory administration
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent written and verbal communication abilities
- Bachelor's degree in Computer Science or related field preferred