Job Description
Join our dynamic IT team as a Support Specialist in Albuquerque! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in New Mexico's thriving tech hub.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Windows 10/11, Active Directory, and cloud services (Azure/O365)
- Deploy and maintain endpoint security solutions across 200+ devices
- Document IT processes and create user training materials
- Collaborate with vendors for hardware procurement and maintenance
- Implement disaster recovery protocols and backup systems
Qualifications
- 3+ years in IT support with Windows administration experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in PowerShell scripting and automation tools
- Strong knowledge of cloud infrastructure (AWS/Azure preferred)
- Excellent troubleshooting skills with ticketing systems (ServiceNow/Jira)
- Valid New Mexico driver's license for occasional site visits