Job Description
Join our innovative tech team in Milwaukee and become the backbone of our digital infrastructure! As an IT Support Specialist at TechSolutions Inc., you'll empower colleagues with seamless technical solutions while advancing your career in a dynamic environment. We offer comprehensive benefits, professional development opportunities, and a culture that values your expertise. If you're passionate about technology and thrive in collaborative settings, this is your chance to make an impact.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Windows Server, and cloud infrastructure (AWS/Azure)
- Diagnose and resolve complex technical issues via remote and onsite support
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement and licensing
- Train staff on new technologies and best practices
Qualifications
- 3+ years of experience in enterprise IT support environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, Microsoft 365, and virtualization (VMware)
- Strong analytical skills with ability to troubleshoot complex systems
- Excellent communication and customer service abilities
- Experience with ITIL frameworks and service desk operations
- Valid Wisconsin driver's license for occasional onsite support