Job Description
Join our dynamic team as an IT Support Specialist in the heart of Detroit! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. In this role, you'll be the hero who resolves technical challenges, optimizes system performance, and ensures seamless digital experiences. If you're passionate about technology and thrive in fast-paced environments, this is your opportunity to make a tangible impact.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage help desk tickets using ServiceNow and prioritize incident resolution
- Deploy and configure desktops/laptops, printers, and peripherals
- Conduct user training on cybersecurity best practices
- Maintain documentation of IT assets and network topology
- Collaborate with vendors for hardware/software procurement
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+ or Network+ certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for hardware/software/network issues
- Experience with ServiceNow or similar ticketing systems
- Excellent communication and customer service abilities
- Valid Michigan driver's license for occasional on-site visits