Job Description
Join Nashville's premier IT services firm as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support at our downtown headquarters. This hybrid role combines on-site troubleshooting with remote assistance, offering competitive benefits and career growth in Music City's thriving tech scene. Perfect for problem-solvers who thrive in collaborative environments!
Responsibilities
- Provide Tier 1-2 technical support for 150+ users across hardware, software, and network issues
- Deploy and configure Windows/macOS workstations, mobile devices, and cloud services
- Manage Active Directory, Azure AD, and O365 environments with best practices
- Document IT processes in ServiceNow and maintain asset management databases
- Collaborate with vendors for hardware procurement and software licensing
- Support security initiatives including endpoint protection and access control
- Lead user training sessions for new technology rollouts
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certifications or equivalent demonstrable skills
- Proficiency in Microsoft 365 administration and basic networking concepts
- Experience with service desk tools (ServiceNow, Jira, or similar)
- Strong diagnostic abilities with hardware troubleshooting (PCs, printers, peripherals)
- Excellent written/verbal communication and customer service skills
- Ability to lift 30lbs and work flexible hours during system outages