Job Description
Join our dynamic IT team at CyberSecure Solutions and become the backbone of our operations! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base in El Paso. As a key member of our service desk, you'll troubleshoot hardware/software issues, maintain network security, and ensure seamless digital experiences for our partners. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for desktops, servers, and cloud infrastructure
- Diagnose and resolve network connectivity issues across 50+ endpoints
- Implement cybersecurity protocols including patch management and access controls
- Deploy and manage Microsoft 365 and Active Directory environments
- Create and maintain technical documentation for SOPs and incident reports
- Collaborate with vendors for hardware/software procurement and maintenance
- Train end-users on system best practices and security awareness
Qualifications
- 3+ years of hands-on IT support experience with Windows/Linux systems
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and Azure AD
- Strong knowledge of TCP/IP networking and firewall configurations
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent problem-solving and communication skills
- Spanish bilingual proficiency preferred