Job Description
Join our dynamic IT team as an IT Support Specialist in Boston! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This hybrid role combines on-site troubleshooting with remote collaboration, offering growth opportunities in cybersecurity and cloud systems. Enjoy competitive benefits, flexible scheduling, and a collaborative environment in Boston's Innovation District.
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ endpoints
- Implement cybersecurity protocols including patch management and access controls
- Manage cloud services (Azure/O365) and network infrastructure
- Create documentation for SOPs and knowledge base articles
- Train staff on new technologies and security best practices
- Collaborate with vendors for equipment procurement and maintenance
- Monitor system performance using AIOps tools
Qualifications
- 3+ years in IT support with Windows/macOS expertise
- CompTIA A+/Network+ or equivalent certification
- Experience with Active Directory, VPN, and endpoint protection
- Strong analytical skills for complex troubleshooting
- Excellent communication and customer service abilities
- Familiarity with ITIL service management framework
- Bachelor's degree in IT or related field preferred