Job Description
Join our award-winning IT team in Atlanta as a Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our enterprise environment. Enjoy competitive benefits, cutting-edge tools, and career growth opportunities in one of America's top tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure troubleshooting
- Deploy and configure hardware/software assets using SCCM/Intune
- Document SOPs and maintain IT knowledge base articles
- Collaborate with network/security teams on vulnerability remediation
- Lead user training sessions for new technology rollouts
- Monitor system health via SolarWinds and ServiceNow
Qualifications
- 3+ years enterprise IT support with Windows 10/11 experience
- CompTIA A+/Network+ or Microsoft 365 Certified: Modern Work
- Expertise in Active Directory, Azure AD, and Intune
- Strong scripting skills (PowerShell/Bash)
- ITIL Foundation certification preferred
- Experience with ticketing systems (Jira/ServiceNow)
- Ability to lift 30lbs for equipment maintenance