Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in Mesa, AZ! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This hybrid role offers the perfect blend of on-site and remote work, with opportunities to advance your career in a cutting-edge environment. Enjoy comprehensive benefits including health insurance, 401k matching, and ongoing professional development.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Windows Server, and cloud infrastructure (Azure/O365)
- Implement cybersecurity best practices and maintain compliance standards
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on system deployments
- Monitor network performance and optimize system efficiency
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in troubleshooting printers, workstations, and network devices
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Strong communication skills with ability to explain technical concepts
- Ability to lift 30 lbs and work flexible hours including weekends