Job Description
Join our dynamic IT team in sunny Long Beach! TechFlow Solutions is seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. You'll be the go-to expert for resolving hardware/software issues, maintaining network infrastructure, and ensuring seamless digital operations. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in the heart of Southern California.
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS systems and enterprise networks
- Manage help desk tickets via ServiceNow with 24-hour SLA compliance
- Deploy and configure cloud infrastructure (Azure/O365) for 50+ users
- Execute endpoint security protocols including patch management and antivirus updates
- Create technical documentation and SOPs for IT processes
- Collaborate with vendors for hardware/software procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Active Directory, VPN configuration, and remote access solutions
- Proficiency with helpdesk tools (ServiceNow, Jira, Zendesk)
- Strong communication skills for cross-departmental collaboration
- Experience with Microsoft 365 administration and Azure fundamentals
- Ability to lift 30lbs for equipment maintenance tasks