Job Description
Join our dynamic IT team as an IT Support Specialist in Kansas City, MO! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. This hybrid role combines on-site troubleshooting with remote system management in a fast-paced, collaborative environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols
- Deploy and maintain desktop/laptop systems across Windows and macOS environments
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and licensing
- Monitor system health and proactively address potential vulnerabilities
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+ or equivalent certification required
- Proficiency in Microsoft 365 and Active Directory administration
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Excellent written and verbal communication skills
- Ability to work independently and prioritize multiple tasks
- Valid driver's license for occasional off-site support