Job Description
Join our dynamic team as an IT Support Specialist and become the backbone of our technology operations in Fresno! We're seeking a passionate problem-solver to deliver exceptional technical support to our growing client base. Enjoy a collaborative environment where your expertise directly impacts business success through seamless technology solutions.
Our ideal candidate thrives in fast-paced settings, values continuous learning, and brings a customer-first approach to every interaction. Benefit from competitive compensation, comprehensive health benefits, and opportunities for professional growth in one of California's most vibrant tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and maintain desktops, laptops, servers, and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Document technical procedures and maintain updated knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects and system upgrades
- Monitor system performance and troubleshoot security incidents
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in desktop support or helpdesk environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and cloud platforms (Azure/O365)
- Strong understanding of TCP/IP networking and basic security protocols
- Excellent communication skills with ability to translate technical concepts for non-technical users
- Experience with ticketing systems (ServiceNow, Jira) and remote management tools
- Ability to prioritize tasks and manage multiple incidents simultaneously