Job Description
Join our dynamic IT team at TechSolutions Inc. and become the backbone of our digital infrastructure. We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our growing client base in Tucson. As a key player in our operations, you'll troubleshoot complex systems, optimize network performance, and ensure seamless technology experiences for users across diverse industries. Enjoy a collaborative environment with cutting-edge tools and opportunities for professional growth.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage and resolve help desk tickets via ticketing systems (ServiceNow/Jira)
- Deploy and configure Windows/macOS systems and cloud services (Azure/O365)
- Document SOPs, knowledge base articles, and troubleshooting guides
- Monitor system health using monitoring tools (SolarWinds/PDQ)
- Collaborate with vendors for hardware procurement and warranty support
- Conduct user training on new technologies and security protocols
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong troubleshooting skills for network connectivity and security issues
- Experience with virtualization (VMware/Hyper-V) and cloud platforms
- Excellent communication skills and customer service orientation
- Ability to lift 30lbs for hardware maintenance tasks