Job Description
Join our dynamic team as an IT Support Specialist in Milwaukee! TechSolutions Inc. is seeking a tech-savvy professional to deliver exceptional support to our growing client base. You'll be the hero behind the scenes, ensuring seamless operations and resolving technical challenges with precision. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a collaborative environment.
Responsibilities
- Provide first-level technical support via phone, email, and remote access
- Diagnose and resolve hardware/software issues on Windows/macOS systems
- Manage Active Directory, VPN configurations, and network security protocols
- Deploy and maintain cloud solutions including Microsoft 365 and Azure
- Create and maintain technical documentation and SOPs
- Collaborate with senior engineers on infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent
- Expert knowledge of Windows 10/11, Active Directory, and Office 365
- Experience with ticketing systems (ServiceNow/Jira)
- Strong troubleshooting skills for network connectivity issues
- Excellent written and verbal communication abilities
- Ability to work independently and prioritize competing tasks