Job Description
Join our cutting-edge technology team in Baltimore as an IT Support Specialist! We're seeking a passionate problem-solver to deliver exceptional technical support across our dynamic organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment. Your expertise will empower our workforce to innovate without barriers.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Azure AD, and cloud service integrations
- Deploy and maintain Windows/macOS endpoints using SCCM/JAMF
- Collaborate on cybersecurity initiatives including endpoint protection
- Document SOPs and knowledge base articles for team scalability
- Lead IT projects including hardware refresh cycles and system migrations
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and Microsoft 365
- CompTIA A+/Network+ certifications or equivalent experience
- Strong proficiency in PowerShell and automation tools
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Excellent troubleshooting skills with network diagnostics
- BS in Computer Science or related field preferred