Job Description
Join our dynamic team as an IT Support Specialist in Louisville, KY! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. You'll be the go-to expert for troubleshooting, system optimization, and ensuring seamless technology operations. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your skills make a real impact.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Active Directory, Azure AD, and cloud infrastructure
- Deploy and configure Windows/macOS systems using modern imaging tools
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with vendors for hardware/software procurement and licensing
- Implement security protocols and conduct vulnerability assessments
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- Expert-level knowledge of Windows 10/11, Microsoft 365, and networking fundamentals
- CompTIA A+, Network+, or Security+ certification required
- Experience with Service Desk tools (ServiceNow, Jira) and ITIL processes
- Strong problem-solving skills with ability to diagnose complex technical issues
- Excellent communication skills and customer service orientation
- Valid driver's license and willingness for occasional on-site work