Job Description
Join our dynamic IT team in Memphis and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to 150+ employees. Enjoy hybrid work, comprehensive benefits, and opportunities for career growth in a cutting-edge environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage Active Directory accounts, permissions, and group policies
- Deploy and maintain Windows 10/11 workstations and mobile devices
- Collaborate with cybersecurity team on endpoint protection protocols
- Document IT processes and maintain knowledge base articles
- Support cloud services including Microsoft 365 and Azure
- Monitor system performance and resolve service tickets within SLAs
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow preferred)
- Excellent troubleshooting and communication skills
- Ability to lift 30lbs for hardware deployments