Job Description
Join our award-winning IT team at NexusTech Solutions, where innovation meets reliability! We're seeking a passionate IT Support Specialist to empower our clients' digital transformation journey. As a key player in our Las Vegas headquarters, you'll troubleshoot cutting-edge systems while delivering exceptional customer experiences in a fast-paced startup environment. Enjoy competitive benefits, professional development stipends, and the opportunity to shape our IT infrastructure. Ready to accelerate your career? Apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Implement cybersecurity protocols and conduct vulnerability assessments
- Manage Active Directory environments and cloud infrastructure (AWS/Azure)
- Train staff on emerging technologies and security best practices
- Optimize network performance using Wireshark and SolarWinds
- Document SOPs and maintain IT asset lifecycle management
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years in enterprise-level IT support with Windows/macOS expertise
- CompTIA Network+ or Security+ certification required
- Proficiency in PowerShell scripting and automation tools
- Experience with ServiceNow or Jira ticketing systems
- Strong knowledge of VPN setups and remote access protocols
- Ability to manage high-pressure situations with SLA adherence
- Bachelor's degree in Computer Science or related field preferred