Job Description
Join our dynamic IT team as an IT Support Specialist in Oklahoma City! TechSolutions Inc. is seeking a highly motivated professional to provide exceptional technical support to our growing client base. You'll be the frontline hero troubleshooting hardware/software issues, maintaining network security, and delivering white-glove customer service. Enjoy competitive compensation, flexible work arrangements, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS systems and enterprise applications
- Manage Active Directory accounts, group policies, and user permissions
- Deploy and configure cloud-based solutions (Microsoft 365, Azure)
- Implement cybersecurity best practices including VPNs and endpoint protection
- Create and maintain documentation for SOPs and troubleshooting guides
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate
- Proficiency in network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Strong knowledge of Azure AD and Intune
- Excellent communication skills with ability to translate technical concepts
- Valid driver's license and willingness for occasional on-site visits