Job Description
Join TechSolutions Inc., a leading IT infrastructure provider in Indianapolis, as we expand our dynamic support team. We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our growing client base in the Midwest. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud services (O365, Azure)
- Deploy and maintain endpoint security solutions (antivirus, EDR)
- Document technical processes and create knowledge base articles
- Coordinate with vendors for hardware repairs and software licensing
- Support 100+ users across 3 office locations in Indiana
Qualifications
- 3+ years in IT support with enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows Server administration and PowerShell scripting
- Experience with ServiceNow ticketing systems and ITIL practices
- Strong knowledge of TCP/IP networking and cloud infrastructure
- Excellent troubleshooting skills with hardware/software diagnostics
- Ability to work flexible hours during system outages