Job Description
Join our dynamic team at NexusTech Solutions, a leading innovator in cloud infrastructure services. We're seeking a highly skilled IT Support Specialist to deliver exceptional technical assistance to our San Francisco-based clients. This hybrid role combines on-site and remote support, offering the perfect balance for professionals who thrive in collaborative environments. You'll be the frontline expert resolving complex technical challenges while contributing to our cutting-edge digital transformation initiatives.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Azure AD, and O365 environments
- Deploy and maintain endpoint security solutions (EPP/EDR)
- Document SOPs and create knowledge base articles
- Collaborate with DevOps on infrastructure automation projects
- Lead disaster recovery testing and incident response
- Train users on cybersecurity best practices
Qualifications
- 5+ years in enterprise IT support with SaaS focus
- Expertise in Windows/macOS, Linux, and virtualization (VMware/Hyper-V)
- CompTIA Security+ or equivalent certification required
- Experience with ServiceNow/Jira ticketing systems
- Strong scripting skills (Python/PowerShell/Bash)
- CCNA or Network+ certification preferred
- Ability to lift 30lbs for equipment maintenance