Job Description
Join our dynamic team at TechNova Solutions as an IT Support Specialist in Charlotte, NC. We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This hybrid role combines on-site troubleshooting with remote assistance, offering a perfect blend of hands-on and digital engagement. Enjoy competitive benefits, professional development opportunities, and a culture that values innovation and collaboration.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows, macOS, and Linux environments
- Manage Active Directory, VPN configurations, and cloud services (Azure/O365)
- Implement security protocols and conduct vulnerability assessments
- Document technical procedures and maintain IT asset inventory
- Collaborate with cross-functional teams on system upgrades and migrations
- Deliver user training on new technologies and best practices
Qualifications
- Bachelor's degree in IT or related field (or equivalent experience)
- 3+ years in enterprise IT support with strong troubleshooting skills
- CompTIA A+, Network+, and Security+ certifications required
- Proficiency in PowerShell, SCCM, and endpoint management tools
- Experience with virtualization (VMware/Hyper-V) and cloud platforms
- Strong analytical skills and ability to prioritize critical incidents
- Excellent communication skills with customer service focus