Job Description
Join our dynamic IT team at TechSolutions Inc. in Columbus, OH! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and resolve user escalations within SLAs
- Deploy and maintain Windows/macOS endpoints and mobile devices
- Document IT procedures and create knowledge base articles
- Assist with cybersecurity initiatives and access management
- Collaborate with vendors for hardware/software procurement
- Support office infrastructure including printers and AV systems
Qualifications
- 3+ years of IT support experience in a corporate environment
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/network issues
- CompTIA A+ or equivalent certification preferred
- Experience with helpdesk software (ServiceNow, Jira)
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks
- Valid driver's license for occasional off-site support