Job Description
Join our dynamic IT team in Dallas and become the backbone of our digital infrastructure! InnovateTech Solutions is seeking a passionate IT Support Specialist to deliver exceptional technical assistance to 200+ employees. This hybrid role combines on-site presence with remote flexibility, offering growth opportunities in cloud technologies and cybersecurity. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure (Azure/AWS)
- Deploy and maintain endpoint security solutions (Antivirus, EDR)
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Monitor system performance using tools like SolarWinds and Nagios
- Lead IT security awareness training sessions quarterly
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Active Directory, SCCM, and Intune management
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Ability to prioritize tasks in fast-paced environments
- Bachelor's degree in Computer Science or related field preferred