Job Description
Join our award-winning IT team in Detroit as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support to 500+ users across our manufacturing and corporate offices. This hybrid role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a fast-paced environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 workstations and mobile devices
- Administer Active Directory, Office 365, and cloud infrastructure
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Implement cybersecurity best practices and incident response
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Active Directory, and Microsoft 365
- CompTIA A+/Network+ or equivalent certifications required
- Strong problem-solving skills with SLA-driven mindset
- Experience with ticketing systems (ServiceNow preferred)
- Ability to lift 30 lbs for equipment maintenance